CREWISE BUSINESS PARTNER FREQUENTLY ASKED QUESTIONS

Who can get involved?

How big does my business have to be before I can participate?

Small and large businesses are equally welcome to participate: All that matters is that you offer benefits and/ or privileges which appeal to airline crew and frequent travellers.

Can just anyone participate?
Yes, any company/ business, which is willing to offer our Members a discount and/ or privilege, is welcome to become a Crewise Business Partner.

What sort of benefits do I have to provide to participate?

The more benefits you provide our Members, the more business they will want to do with you. We require you to provide a minimum discount of 10% on goods and services for inclusion of your details in the Passport Directory we distribute to our Members.

Becoming a Business Partner

How do I become a Business Partner?
To become a Business Partner you just need to complete the Business Application form by clicking the Register icon. Or click here.

Where can I find out more?
We hope our website will tell you everything you need to know about Crewise and the Business Partner Program. We've developed these FAQ's to address the key points, which most businesses want to know about. Please take a few minutes to read through them.

We understand, though, that becoming a Crewise Business Partner is a significant commitment and that there may be questions that we haven't been able to answer here. If you require more details after reading our marketing information pack, please contact us

Benefits to your business

What do I get?
As a Crewise Business Partner, you will receive an entry in our Passport Directory and on our website, making details of your business available to all our Members.

How will your Members know how to find me?
  • We will print in our passport directory your business in a hand held directory; which is issued to all our Members your company name, details and the discount/privilege you are offering.
  • Crewise website under our Business partner section.
  • All discount/privileges will be place within relevant areas in the world guide section.
  • Where applicable you will be place in our Destination information, under Crew Information.

Please note your company will be listed in the relevant continent.

I run a mall - how can Crewise benefit me?
Becoming a Crewise Business Partner is an ideal addition to your existing sales and marketing program. We can promote any existing discount card to our Members by publishing your application form on our website. Alternatively, you may prefer to issue temporary cards to Crewise Members from your customer services desk. Or you could choose to issue existing discount vouchers in the same way.

I run an Internet based company - how can Crewise benefit me?

Internet companies have their URL published in our passport and a link direct from our website. We can work with you to integrate Member identity verification seamlessly into your site so that you can recognize Crewise visitors and sell to them appropriately.

When can I expect to see a change in my sales?
As our Membership grows through the remainder of 2001 and beyond, we expect that our Business Partners will start to see an increase in their sales to this market sector.

How else can I promote my business to your members and on the Crewise website?

Business Partner:
Crewise promotes your business or service for free to our members around the world. The airline community and frequent travellers will be able to view all available discounts and privileges offered by our Business Partners, this mobile market with a high disposable income with the facility to shop, dine and visit some of the worlds most reputable businesses. Within our community word of mouth marketing is a powerful force, where we rely on each other for information on where to shop and visit around the world. Crewise provides this word of mouth marketing tool at the touch of a button. Crew and frequent travelers also recommend companies that they would like to see in our list of Business Partners.



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Shopping Online:

We would also like to introduce you to Brockway's department store, the first Virtual Department store. We would be pleased to provide for you a link in our virtual department store where retailers will be able to promote and sell directly to all who visit our website at www.crewise.com.
Retailers will be able to reserve a space on the appropriate floor where your logo will be displayed. This logo will be a direct link to your website. We would be happy to offer Business Partners without an internet presence the facility to display their service within our Virtual Store by creating a website site for you should you require it. Please read our Brockway's Policy under Shopping Online section, before filling the Virtual Retailer Application form.


 
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Banners & Sponsorship:
Crewise has a valuable relationship with our Business Partners; which enable us at Crewise to negotiate an affordable agreement related to banners, sponsorship, etc. Please feel free with no obligation to discuss any proposition you may have with us. Crewise has its own magazine, Plane Talk plus; which is also an opportunity to advertise exclusively. Please telephone us to +44 (0) 870 458 1276.

Can I advertise in your Passport Directory?

No. In order to keep the Passport concise and easy to carry, it will contain only listings for Business Partners. How many people will see my business in your Passport Directory and on your website? Every Member of Crewise will receive a copy of the Passport, which will include your details. We aim to make our website as useful and attractive as possible, with sophisticated and easy-to-use search features, so that our Members will find your details there every time they visit. We estimate that we will attract in excess of 100,000 Members in our first year of operation.

How will your Members find out about the benefits I offer?
All our Members receive our Passport Directory and have access to our secure web site. Your details will be included in both of these, making them available to our entire Membership, crew personnel, frequents travellers and other online users.

How secure is your website?

We take security very seriously. We use the best of breed firewall technology to make sure information does not fall into the wrong hands.

Our Membership

How big is the market?
There are approximately 1.6 million airline personnel in the industry. These figures do not include the tens of millions of frequent travellers who will also be offered the Crewise product.

Where do your figures come from?
Airline crew figures are available from IATA at www.iata.org
The number of people working in the industry as a whole is an estimate based on the number of airports worldwide and the number of staff working at a small sample of those airports.

How will you recruit Members? We have a growing sales force who work within the airline industry and who will sell Membership to airline crew on a commission only basis. In addition, we will be marketing to airline crew using mail shots, promotional stands at airports and advertisements in crew magazines. Customers can apply for Membership in person, by post, or using our website.

What services do you provide your Members besides the Privilege Card?
Our ambition is to provide the most attractive range of services possible to our Members to help build our reputation as a key service provider within the airline community. Information on other services we plan to launch this year can be found in the Marketing website.

Are all your Members airline crew?

Although we have grown from the airline community we recognize the tremendous appeal of our services to all frequent travellers. Our frequent traveller product, World Privilege, brings all the benefits of Crewise Membership and more to non-airline crew.

How will I know who is a Member?
All our Members will present their Crewise Membership Card whenever they claim a benefit provided by your company.


Our organization

Who is Crewise?
Crewise was founded in 1998 by a team of airline crew who recognized the need to provide a service like this to the airline community. Since its foundation, Crewise has gone from strength to strength, unifying experts from every area of business behind a single vision of providing world-class services for airline crew and frequent travellers. For more detailed information, please refer to "Crewise Today".

Aren't you just another dot com?
No. Crewise is not, and never will be reliant on the Internet for its sales. Instead, we use the Internet as just one more way to provide a service to our Members and potential Members. While dot com companies typically spend millions building their brand name, Crewise has used word of mouth within the airline community to develop its reputation. Most dot com companies are largely funded by venture capital, while Crewise is owned and funded by airline crew past and current.

Will I have to advertise your company in any way?
No. However, we believe that you will get the best results from entering into a partnership with us and if you wish to advertise Crewise in your establishment, we will be happy to provide you with promotional material.


Operating as a Business Partner

How will the benefit scheme operate in my business?
It is up to you how the benefit you provide will operate. For smaller businesses, it is usually convenient simply to apply the discount at the point of sale on production of the Crewise Card. In other circumstances, the benefit can be utilized by using an existing system for providing discounts, for example by issuing vouchers from a customer service desk. There is a minimum required discount of 10% or any privilege.

Who will train my staff?
You know your staff better than anyone and it is up to you how and when you train them. We will provide supporting materials that will help them identify the Crewise Card and supporting identification.


Ongoing changes

What if I change my mind?
You'll be so impressed by the benefits of being a Crewise Business Partner that you'll never want to leave. However, you can cancel your Participation Agreement by giving us twelve weeks notice.

How can I tell your Members about new goods, services and special offers?
You can update your profile on the website directly by using your user name and password.

How can I tell your Members if I change my address or opening hours?
You can update your profile on the website directly by using your user name and password as above.
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